how to create resilience in your business
In our Introductory Series to Human Factors in Business, we have explored concepts and tools from a wide variety of disciplines to support managers and leaders in developing a deeper understanding of the ‘people-component’ in business.
This book is picking up a particular business topic, business continuity, what to do when disaster strikes and how to prepare for a crisis. It provides new and old ideas in a simple, easy to understand format. We do so through the eyes of human factors in business.
If you have not already perused our Introductory Series, you may not get maximum benefit from this volume. We use human factors concepts throughout the text that have specific meanings and are part of models that help us to better-understand human interaction, as well as people’s perspectives on the world, their needs, individual’s responses to stress and many other facets that create the rich tapestry we call humanity.
I certainly urge you to have a look at the Introductory Series first before carrying on.
The Human Factors in Business Applied Series draws on more than one hundred years of published knowledge. When perusing our collective wisdom in print, I could not help but wonder why some themes have been picked up over the years, time and time again. Obviously, where previous thinkers have identified shortcomings and prescribed their remedies and where the business community simply has not picked up on new ideas, we can only jump to one of two conclusions: the remedy has not been simple enough to implement or the thinker has not been able to overcome the inertia of the business community.
Increasingly, the business community has woken up to the fact that it is not good business practice simply to react to adverse situations, but to meet crisis with a level of preparedness. Disaster recovery planning, emergency management, business continuity and the increasingly popular notion of business resilience are all concepts, which are being codified in standards, or are grabbing the attention of business leaders, usually following a significant event.
It seems that the discussion about business continuity has only just begun. This book attempts to add to the debate, making a particular plea, not to overlook the human factors side of things in the planning process and the plans themselves.
In entering the discussion, I am not getting hung up on technical perfection and come from the position of being ‘broadly right rather than precisely wrong’.